How to return an item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Dynasty and Regency
107 Hatton Garden,London,EC1N 8LY
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your jewellery item is in like new condition, you may exchange it for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.DYNASTY JEWELS LIMITED, Company No. 03001033, is registered in England and Wales:
406 RODING LANE SOUTH